Chuttamalle AI Refund Policy

One-time credit purchases

Chuttamalle AI offers one-time credit packs when checkout is enabled. There are no subscriptions or automatic renewals. Purchased credits have no scheduled expiry. Checkout remains closed while payment and generation testing is completed; displaying a proposed pack does not make it available for purchase.

Unused packs: request within 14 days

You may request a refund of an entirely unused credit pack within 14 days of its purchase. Provide the order reference so we can verify the payment and that the whole pack remains unused. For an approved refund, the associated credits are removed and the payment is returned through the original payment method where supported. Do not spend the pack while a refund request is under review. Payment-provider and bank processing times vary; submitting a request does not mean the money has already been returned.

Partially used packs and billing problems

Refund requests for partially used packs are reviewed case by case. Contact support about duplicate billing, credits that did not arrive after payment, or a technical failure to deliver the purchased service. Include the affected order and task references. We investigate the payment and credit records before deciding whether to restore credits, correct the order, or approve an appropriate refund. We do not promise an automatic refund for subjective dissatisfaction with AI appearance, motion, or other creative details.

Failed generation restores credits

When the service confirms a generation failure, the original credits deducted for that task are restored once. A pending or delayed task is not yet a confirmed failure. Credit restoration is not a cash refund and does not create a second refund entitlement for the same deduction. If a failed task still shows a charge, contact support with its task reference. A successful result that you choose not to use is not automatically treated as a technical failure.

How to request a refund

Email support@chuttamalleai.org or sign in and open a support ticket. Include the order reference, purchase date, reason for the request, and relevant task references. Do not send passwords, full payment-card numbers, identity documents, illegal material, or intimate images. The operator reviews requests; there is no promised fixed response deadline.

This policy does not limit refunds or other rights required by applicable law. A content report alone does not automatically forfeit purchased credits. See the Terms of Service for account and content rules, and the Privacy Policy for handling of request records.